Privacy Policy

Last updated: 2026-05-13

BobaHub provides ordering and account services for tea shops and their customers. This policy explains what information we collect, how we use it, and the choices available to customers and merchants using the platform.

Information we collect

• Account details such as phone number and optional profile data.
• Order information including items purchased, pickup details, and loyalty or rewards activity.
• Device and diagnostic information needed to secure the app and keep the service running.
• Support messages sent to support@bobahub.app.

How we use information

• Create and secure your account.
• Deliver one-time verification codes and order-related messages.
• Process and track orders placed through BobaHub-powered apps.
• Support loyalty, rewards, and store operations features.
• Improve reliability, prevent abuse, and resolve support issues.

SMS and communications

BobaHub uses SMS primarily for one-time sign-in verification and other transactional messages you request. We do not sell phone numbers and we do not use them for third-party marketing. More detail about SMS consent is available at /sms-consent.

When we share information

We share information only as needed to operate the platform — for example with hosting, payments, and communications providers that help us run BobaHub on behalf of our merchants. We may also disclose information when required by law, to enforce our terms, or to protect users, merchants, and the platform from fraud or misuse.

Data retention

We keep data for as long as needed to provide the service, meet legal obligations, resolve disputes, and maintain business records. When data is no longer needed, we delete or de-identify it within a commercially reasonable timeframe.

Your choices

• Reply STOP to end SMS messages where supported.
• Contact support@bobahub.app to request account assistance or deletion.
• Merchants can update store operational data through the BobaHub admin tools.

Contact

Questions about this policy or privacy requests can be sent to support@bobahub.app.